ADMISSIONS

WE’RE HERE WHEN YOU’RE READY

Taking the first step toward healing can feel daunting. Whether you’re reaching out for yourself or someone you care about, we’re here to make the process as simple, supportive, and transparent as possible.

You don’t have to know exactly what you need—you just have to start the conversation.

CONTACT US

WHAT TO EXPECT

Our process is designed to move at your pace. Some people are ready to begin immediately. Others want to talk, ask questions, and think things through. We welcome both. Here’s how it works:

the admissions process

Initial Contact

You reach out - by phone, email, or our contact form. We’ll take it from there.

PHONE SCREENING

One of our admissions professionals will talk with you about your mental health or substance use history, your current challenges, and your goals. This is also when we gather your insurance information to begin the benefits verification process.

CLINICAL REVIEW AND APPROVAL

Our clinical and medical teams review your case. If our program is a fit, you’ll be approved for admission. If it turns out you need a different level of care, we’ll help with referrals and next steps.

ADMISSION

Once approved and insurance is confirmed, we’ll coordinate your start date and welcome you into the program.

Insurance and cost

We know that navigating insurance can be overwhelming. That’s why we handle the heavy lifting for you. Our admissions and billing teams will keep you informed every step of the way.

Here’s how we work with insurance:

  • Verification of Benefits (VOB): We contact your insurance provider to understand your coverage.

  • Confirmation of Coverage: We explain what’s covered, what isn’t, and what your potential out-of-pocket costs might be.

  • Authorization and Enrollment: Once approved, we get you scheduled and ready to begin.

Note: We are currently out-of-network with most insurance plans but can often work with your benefits. We do not currently accept OHP, but may in the future.

We know how many questions can arise during this process. We’ll answer some common questions below, and encourage you to reach out to our admissions team for more information specific to you.

Admissions FAQ

  • We’re currently out-of-network, but we do work with many insurance plans. Our team will help you understand your benefits and costs before you begin.

  • It varies by individual, but most clients are admitted within one to five days from initial contact—sometimes faster. The more communicative and ready you are, the faster we can move.

  • Our IOP typically lasts eight weeks, though individual needs and timelines may vary slightly.

  • During the phone assessment, we’ll ask about your mental health and substance use history, current symptoms or challenges, and insurance information for coverage verification.

  • Yes, we serve adults 18 and older only.

  • Not at this time. All services are provided in-person at our Bend, Oregon clinic.

  • We’ll never leave you without support. If we determine that Bright Sky isn’t the right fit, we’ll work with you to find another provider or program that better suits your needs—whether it’s a higher level of care, different type of support, or more accessible option.

Ready to Talk?

You don’t have to do this alone. Whether you’re ready to enroll or just gathering information, we’d love to hear from you.

REACH OUT